Student Grievances

SOP

SOP

Purpose:

To provide a fair, transparent, and time-bound mechanism for addressing student grievances related to academic, administrative, financial, infrastructure, examination, or personal issues.

  1. Scope

This SOP applies to all students and covers grievances related to:

  • Academics (teaching, evaluation, syllabus, attendance)
  • Administration (certificates, records, communication)
  • Infrastructure (classrooms, labs, hostels, transport)
  • Finance (fees, refunds, scholarships)
  • Harassment, discrimination, or misconduct

  1. Grievance Redressal Structure

  • Level 1: Class Teacher / Department Coordinator
  • Level 2: Head of Department (HoD)
  • Level 3: Grievance Redressal Committee (GRC)
  • Level 4: Principal / Director (Appeal)

Grievance Redressal Committee (GRC):

  • Chairperson (Senior Faculty)
  • Two Faculty Members
  • Student Representative
  • महिला प्रतिनिधी / Women Member
  • Administrative Officer (Member Secretary)

  1. Procedure

Step 1: Submission

  • Student submits grievance through:
    • Online portal / Email / Physical form
  • Grievance must include:
    • Name, Roll No., Department
    • Category of grievance
    • Clear description with evidence (if any)

Step 2: Acknowledgment

  • GRC acknowledges receipt within 48 hours.
  • Unique Grievance ID is issued.

Step 3: Preliminary Review

  • Concerned authority reviews within 3 working days.
  • If resolvable at Level 1/2, action is taken and recorded.

Step 4: Committee Review

  • Unresolved or serious matters go to GRC.
  • GRC may:
    • Call the student
    • Seek explanation from concerned staff
    • Examine records/evidence

Step 5: Resolution

  • Decision communicated within 7–10 working days.
  • Corrective action is implemented.

Step 6: Appeal

  • If dissatisfied, student may appeal to Principal/Director within 5 days.
  • Final decision within 7 days.

  1. Confidentiality & non-retaliation

  • All grievances are treated confidentially.
  • No student shall face discrimination or retaliation for raising a grievance.

  1. Record Keeping & Reporting

  • Maintain digital/physical register with:
    • Grievance ID, Date, Nature, Status, Action Taken
  • Quarterly report submitted to IQAC/Management.

  1. Awareness

  • SOP published on website and notice boards.
  • Orientation sessions inform students about the process.

This SOP ensures a transparent, student-friendly, and time-bound grievance redressal mechanism in the institution.

Portal

Portal

Exam Grievances

Exam Grievances

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